This Acceptable Use Policy ("AUP") governs your use of the hi-vpn service and is incorporated into theTerms of Service. It protects the Service, our infrastructure providers, and other users. Violation may result in immediate suspension or termination without refund, and, where required, reporting to authorities.
1. Prohibited activities
Network abuse
- · Send spam or bulk unsolicited communications of any kind
- · Conduct port scanning, intrusion attempts, or unauthorized access to any system
- · Launch or participate in denial-of-service (DoS/DDoS) attacks
- · Operate botnets, command-and-control infrastructure, or distribute malware
Illegal content and activity
- · Distribute, store, or access child sexual abuse material (CSAM) — we maintain zero tolerance and will report to NCMEC
- · Infringe copyrights, trademarks, or other intellectual property rights
- · Engage in fraud, phishing, identity theft, or financial crimes
- · Any activity unlawful under laws applicable to you
Account misuse
- ·Share, sublicense, rent, resell, or otherwise transfer your account or access credentials to any third party.Each account is for the use of a single individual or entity, subject to the concurrent-connection limits of your plan (currently 5 devices)
- · Circumvent plan limits, usage metering, or technical restrictions
- · Use automated means to create multiple accounts to evade limits or bans
Harm to the Service
- · Interfere with, disrupt, or degrade the Service or servers
- · Attempt to probe, scan, or test the vulnerability of our systems without authorization
2. Bandwidth and fair use
The Service is subject to your plan's limits. We record aggregate bandwidth and concurrent-connection counts to enforce these limits and to detect prohibited sharing. Excessive use that degrades service for others may be limited.
3. Enforcement
We may suspend or terminate access for suspected violations, with or without prior notice, depending on severity. We enforce this AUP based on real-time signals and reports.Enforcement does not require, and does not rely on, logs of your browsing activity(see the Privacy Policy) — we act on aggregate signals, abuse reports, and infrastructure-provider notices. We cooperate with valid legal process to the extent of data we actually hold.
4. Reporting abuse
Complaints forwarded by providers or third parties get a responsewithin 24 hours, no exceptions. To report a violation, including copyright (DMCA) or CSAM concerns, contactabuse@hi-vpn.com (general abuse) orlegal@hi-vpn.com (legal/DMCA notices). The core fact in every response: because we do not log client IPs, we cannot map a complaint to a specific user — that is deliberate design, not evasion. We will never misrepresent what data we do or do not hold, and we will never start logging in order to respond to a complaint.
DMCA: Copyright owners may submit takedown notices todmca@hi-vpn.com. Notices must include the information required under 17 U.S.C. § 512(c)(3).
5. Changes
We may update this AUP. Continued use after changes take effect constitutes acceptance.
6. Contact
Heidi Technology, Inc.
1201 North Market Street Suite 111, Wilmington, DE 19801
Abuse:abuse@hi-vpn.com · Legal:legal@hi-vpn.com