Help center

hi-vpn doesn’t have its own app. It speaks the Cisco AnyConnect protocol, so you connect with Cisco Secure Client or the open-source OpenConnect — clients that already exist for phones, computers and routers. This page walks through everything: signing up, paying, connecting, managing devices, cancelling and refunds.

Quick start

Create your account

Open Log in. You can continue with Apple or Google, or sign up with your email and a password of at least 8 characters.

hi-vpn.com/login

Sign out is at the top right of your account page.

Start your free trial

One plan: $5.99 per month, up to 5 devices, with a 7-day free trial.

hi-vpn.com/#pricing

A card is needed to start the trial, but nothing is charged for 7 days. If you don’t cancel, the first $5.99 is charged when the trial ends, and then every month on the same day.

Your account page always tells you what happens next:

hi-vpn.com/account

If the account page still says Free a minute after paying, reload it. If it still does, email support@hi-vpn.com — the payment is on record either way.

Billing and payment methods

On your account page, select Manage billing & payment method. It opens Stripe’s billing portal, where you can:

• change the card you pay with,
• see and download past invoices,
• cancel your subscription (see Cancel, renewal and refunds).

hi-vpn.com/account

If a payment fails, Stripe tries the card again over the following days. You stay Pro while it retries, so your devices keep working — update your card in the billing portal. If every retry fails, the subscription ends and your devices stop working.

Add a device

Every device — phone, laptop, router — gets its own username and password. You can have up to 5 devices at a time.

hi-vpn.com/setup

One device, one login. A username can only be connected from one place at a time. If you use the same one on two devices, the second can’t connect while the first is online — add a device for each instead.

Devices keep working for as long as your subscription is active. You don’t need to recreate them every month.

If you already have 5 devices, you’ll see Device limit reached. Revoke one you no longer use first.

hi-vpn.com/setup

Connect

Which client should I use?

Already have Cisco Secure Client on a Mac or Windows PC (for example from work)? It works too — add a connection with the server address, as in manual setup.

Everything goes over port 443, the same port as ordinary secure websites, so it also works on most office, school and hotel networks.

iPhone, iPad and Android: Cisco Secure Client

Install Cisco Secure Client from the App Store or Google Play. It’s free.

Manual setup

1. In Cisco Secure Client, choose Connections → Add VPN Connection.
2. Description: anything, e.g. “hi-vpn Phoenix”. Server Address: the server address from the add device page, e.g. us-1.hi-vpn.com.
3. Save, turn the VPN on, and enter your username and password.

Mac and Linux: openconnect in the terminal

Install openconnect:

# Mac (with Homebrew)
brew install openconnect

# Debian / Ubuntu
sudo apt install openconnect

# Fedora
sudo dnf install openconnect

Then connect, using your server address and username:

sudo openconnect us-1.hi-vpn.com --user=u-YZKX8QJP@hi-vpn

The first password prompt (from sudo) is your computer’s password. When openconnect asks for Password:, paste the device password. Nothing appears while you paste — that’s normal. Press Enter.

When you see Configured as …, you’re connected. Press Ctrl+C to disconnect.

Linux desktop: NetworkManager

Menu names differ a little between desktops and versions.

Windows: OpenConnect-GUI

Routers: OpenWrt and GL.iNet

A router connection protects everything on your home or office network — TVs, consoles, NAS — and counts as one device.

GL.iNet routers run OpenWrt: open the advanced settings (LuCI) from the admin panel and follow the same steps. If the router can’t verify the server certificate, install the ca-bundle package.

Check that it works

Once connected, search for “what is my IP” in your browser. It should show the location of the region you picked. All your traffic and DNS lookups go through the VPN — nothing is split off.

Manage your devices

Your account page lists every active device by name and username.

• Revoke removes a device. Its login stops working and, if it’s connected, it’s disconnected within about a minute. This frees up a slot.
• New phone? Revoke the old one and add the new one.
• Lost the password? Revoke the device and add it again — you’ll get a new password.
• Lost or stolen device? Revoke it right away.

Cancel, renewal and refunds

Cancel

Open Manage billing & payment method on your account page and cancel in the billing portal.

• During the trial: you’re never charged. Devices keep working until the trial would have ended.
• After paying: no more charges. Devices keep working until the end of the month you’ve paid for.
• Your account page shows Canceled · access ends on date.
• Changed your mind? Before that date, you can undo the cancellation in the billing portal.

hi-vpn.com/account

When it ends

On the end date your account goes back to Free, and within about 15 minutes all your devices are removed and disconnected. To come back later, start a subscription again from Pricing and add your devices again — old device passwords don’t come back.

Refunds

As the Terms of Service say, fees already charged after the trial are non-refundable — cancel during the trial and you pay nothing. If something went wrong (for example you were charged twice), email support@hi-vpn.com from your account email.

Troubleshooting

“Login failed” or “authentication failed” in the client

• Paste the password again — it’s long and case-sensitive; no spaces before or after.
• Check the username includes @hi-vpn.
• Is the device still on your account page? A revoked device can’t sign in.
• Is your subscription still active? When it ends, devices are removed.
• Is the same device login already connected somewhere else? Only one connection per device at a time.

“Device limit reached”

You already have 5 devices. Revoke one on your account page, then add the new one.

“Open in Cisco Secure Client” does nothing

Install Cisco Secure Client, allow External Control in its settings, or use manual setup.

Connected, but websites don’t load

Disconnect and connect again, or try another network. If it keeps happening, email us with the time, your region and your client.

It works at home but not at work or school

We use port 443, which most networks allow. Some networks block VPNs deliberately; we can’t promise a way around that.

My account still says Free after paying

Reload the page after a minute. If it still says Free, email support@hi-vpn.com.

I forgot my hi-vpn password

Email support@hi-vpn.com from the address you signed up with.

Privacy and your data

• We don’t store your IP address, what you browse, or your DNS lookups.
• A connection is recorded only as a two-letter country code, and only while it’s live.
• We keep your email, your Stripe customer ID, and each device’s name, username and a scrambled password.
• To delete your account or get a copy of your data, email privacy@hi-vpn.com.

The details are in the Privacy Policy.